Refund policy
Return & Refund Policy
Effective Date: August 3, 2026
At Anashe Hair, we want you to be happy with your purchase. Please carefully review our return and cancellation policy before placing your order.
Order Cancellations
We understand that circumstances may change. If you need to cancel your order, you may request a cancellation within 1 hour of placing your order.
After the 1-hour cancellation period has passed, your order may have already entered processing and cannot be cancelled or modified.
To request a cancellation, please contact us as soon as possible at:
Please note that once an order has been processed, prepared, or shipped, it cannot be cancelled.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition that you received it:
- Unworn and unused
- In its original packaging
- With all tags, accessories, and included items intact
- Free from any alterations, modifications, or signs of wear
For hygiene reasons, wigs may only be tried on briefly and must not be worn, styled, washed, brushed excessively, or altered.
This includes, but is not limited to:
- Cutting the wig lace
- Tinting, bleaching, or colouring the lace
- Plucking or altering the hairline
- Applying glue, adhesive, tape, or styling products
- Making any modifications or adjustments to the unit
Any wig or hair product that has been altered, customised, or modified will not be eligible for return or exchange.
You will also need your receipt or proof of purchase to complete your return request.
How to Request a Return
To begin a return, please contact us at:
Please do not send items back without first contacting us and receiving approval. Returns sent without prior approval may not be accepted.
If your return is approved, we will provide instructions on how and where to send your item.
Return Address:
1101 Hay Street Suite #1209 West Perth, 6005
Customers are responsible for ensuring returned items are packaged securely and arrive in their original condition.
Damages and Issues
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible so we can assess the issue and assist you with a resolution.
Please provide photos and relevant details when contacting us regarding damaged or incorrect items.
Non-Returnable Items
Certain items cannot be returned, including:
-
Wigs or hair products that have been worn, altered, customised, or modified
-
Sale items
-
Gift cards
-
Custom or personalised orders
For hygiene reasons, we cannot accept returns on products that have been worn or altered.
If you are unsure whether your item qualifies for a return, please contact us before making any changes to the product.
Exchanges
The fastest way to receive a different item is to return your current item (if eligible), and once your return has been approved, place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving your item, without providing a reason.
To qualify, the item must be returned in the same condition it was received:
-
Unworn and unused
-
In original packaging
-
With tags and included accessories
-
Without any alterations or modifications
This does not apply to items that have been customised, altered, worn, or modified after delivery.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anashehair@gmail.com.