Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with Anashe Hair. We are committed to ensuring your order is processed and delivered as quickly and safely as possible.

Order Processing

  • Orders are processed within 2–5 business days (excluding weekends and public holidays).

  • Processing times may be longer during sales, holidays, or periods of high demand.

  • You will receive a confirmation email once your order has been dispatched.

Shipping Times

Estimated delivery times after dispatch are:

  • Australia: 3–7 business days

  • International: Delivery times vary depending on the destination and shipping carrier.

Please note that shipping times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Any customs duties, taxes, import fees, or other charges imposed by your country's customs authority are the responsibility of the customer.

Order Tracking

Where available, tracking information will be sent to you by email once your order has been shipped.

Delays

Anashe Hair is not responsible for shipping delays caused by:

  • Postal or courier services

  • Customs processing

  • Severe weather

  • Natural disasters

  • Public holidays

  • Incorrect or incomplete shipping information provided by the customer

Incorrect Shipping Address

Customers are responsible for ensuring their shipping address is accurate before placing an order.

If an incorrect address is provided, please contact us immediately. If your order has not yet been dispatched, we will do our best to update the address. Once an order has been shipped, we cannot guarantee that changes can be made.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in reaching a resolution.

Order Changes & Cancellations

Orders may only be changed or cancelled before they have been processed. Once processing has begun, we are unable to guarantee changes or cancellations.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact page.